BetPro Me Privacy Policy – How We Protect Your Data in Pakistan

1. Introduction

betpro me, operated via betprome.net ("we", "us", "the Platform"), takes the privacy of its players seriously. This Privacy Policy describes the personal data we collect from players and visitors in Pakistan, the legal bases on which we process it, the purposes for which we use it, how long we keep it, who may have access to it, and how you can exercise your rights over it.

This policy applies to all data collected via betprome.net, including through account registration, deposit and withdrawal transactions, game play, customer support interactions, and any marketing communications you receive from betpro me. Reading this policy alongside the Terms and Conditions gives you a complete picture of your relationship with betpro me.

betpro me may update this policy from time to time. We will communicate material changes via email or in-platform notification. The "Last Updated" date at the top of this page always reflects the most recent version.

2. Data We Collect

betpro me collects personal data in several ways — some provided directly by you during registration and account use, some generated automatically as you interact with the platform, and some collected to meet our legal obligations.

2.1 Data You Provide Directly

• Registration information: Full name, date of birth, mobile number, and any additional details requested at sign-up.
• Identity verification documents: Copies of CNIC, passport, or other identity documents provided when betpro me requests verification. This is required under anti-money-laundering (AML) rules.
• Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details (for IBFT transfers), or the last four digits and card type for Visa/Mastercard transactions. Full card numbers are never stored on betpro me servers — they are processed by certified third-party payment processors.
• Communications: Messages, emails, and live chat transcripts when you contact betpro me support.
• Responsible gaming preferences: Deposit limits, session settings, or self-exclusion requests you submit.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and network information.
• Usage data: Pages visited on betprome.net, time spent on each section, game sessions played, bets placed, and navigation paths through the platform.
• Session data: Login timestamps, session duration, and actions taken during each session.
• Cookies and similar tracking technologies: Described in detail in Section 5 below.

2.3 Data from Third Parties

betpro me may receive data from identity verification providers, fraud prevention services, and payment processors to help us verify your identity, comply with AML requirements, and protect the integrity of the platform.

3. How We Use Your Data

betpro me uses the personal data it holds strictly for the purposes described below. We do not use your data for any purpose other than those listed here without informing you first.

• Account management: Creating and maintaining your betpro me account, verifying your identity, and managing your access to the platform.
• Processing transactions: Handling deposits and withdrawals in PKR via your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard).
• Regulatory compliance: Meeting our obligations under anti-money-laundering (AML) and Know Your Customer (KYC) requirements, including verifying the source of funds for large transactions and maintaining transaction records.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and breaches of our Terms and Conditions.
• Customer support: Responding to your questions, resolving disputes, and processing responsible gaming requests such as deposit limits and self-exclusion.
• Platform improvement: Analysing aggregated usage data to understand how players use betpro me and to improve the platform's performance, features, and game selection.
• Marketing communications: Sending you relevant promotional offers, bonus alerts, and platform updates if you have opted in to receive such communications. You can opt out at any time.
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour and applying any limits or exclusions you have requested.

4. Who We Share Your Data With

betpro me does not sell your personal data to any third party. We share data only where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the platform. The categories of recipients are:

• Payment processors: When you make a deposit or withdrawal, your payment details are shared with the relevant payment processor (e.g., the Easypaisa or JazzCash payment gateway, your bank for IBFT, or the card payment processor for Visa/Mastercard). These processors handle your financial data under their own security standards and are not permitted to use it for any purpose beyond processing your transaction.
• Identity verification providers: betpro me works with third-party KYC and AML service providers to verify identity documents and screen against sanctions and PEP lists, as required by regulation. These providers receive only the data necessary for the specific verification task.
• Game providers: The game studios whose titles are available on betpro me (such as Spribe, Pragmatic Play, Evolution, and similar licensed providers) may receive minimal session and technical data necessary to deliver their games. They do not receive your financial or full identity data.
• Customer support tools: Our support team uses internal ticketing and chat systems. Data in support conversations is stored securely and used only for resolving your query.
• Regulatory and law enforcement authorities: betpro me may be required to disclose data to regulators, tax authorities, law enforcement agencies, or courts where legally required to do so. We will notify affected users where legally permitted.
• Security and fraud prevention services: We use trusted third-party fraud detection tools that process technical and behavioural data to identify suspicious activity on the platform.

5. Cookies & Tracking Technologies

betpro me uses cookies and similar technologies on betprome.net. A cookie is a small text file stored in your browser that helps the platform remember your preferences and activity.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, maintain your account state during a session, and enable secure transactions. These cannot be turned off as they are required for the platform to operate.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — to improve your experience on return visits. They do not track browsing outside betprome.net.
• Analytics cookies: We use privacy-respecting analytics tools to understand how players navigate betprome.net — which pages are visited most often, where users exit, and how performance can be improved. This data is aggregated and anonymised.
• Marketing cookies (with consent): If you have consented to marketing communications, cookies may be used to track whether you have opened our emails or clicked on promotions, so we can send you more relevant offers.

5.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will affect the functionality of betpro me — you may not be able to log in or complete transactions with these turned off. Changes to cookie preferences can be made via your browser's privacy settings at any time.

6. Data Retention

betpro me retains your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. Specific retention periods are:

• Active account data: Retained for the full duration of your account's active status on betpro me.
• Transaction records: Kept for a minimum of five years after the transaction date to comply with AML regulations. This applies to all deposit and withdrawal records in PKR.
• Identity verification documents: Retained for a minimum of five years after account closure to meet KYC and AML regulatory requirements.
• Customer support communications: Kept for up to three years after the support case is closed, in case the matter is referenced in a future interaction.
• Marketing data: Retained until you opt out or withdraw consent, after which we remove you from marketing lists within 30 days.
• Closed or suspended accounts: Core account and transaction data is retained for the periods above even after an account is closed, deactivated, or suspended.

7. Security Measures

betpro me applies appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. The key security measures in place include:

• SSL/TLS encryption: All data transmitted between your browser and betprome.net is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this is active during your session.
• Payment data isolation: betpro me does not store full card numbers on its own servers. Card payments are processed entirely by certified third-party payment processors who are responsible for securing that data under PCI-DSS standards.
• Access controls: Access to player data within betpro me's internal systems is restricted to personnel who require it for their role. All internal access is logged and subject to regular audit.
• Password security: Account passwords are stored in hashed form. betpro me staff cannot see your password — if you forget it, a reset link is sent to your registered mobile number or email.
• Monitoring: betpro me's systems are monitored continuously for unusual access patterns, potential intrusion, and suspicious data queries. Security incidents are investigated promptly and players are notified where required by applicable law.

While betpro me takes all reasonable steps to protect your data, no system can be guaranteed to be 100% secure. You also play a role in security by keeping your login credentials private and using a strong, unique password for your betpro me account.

8. Your Rights Over Your Data

Players on betpro me have the following rights regarding their personal data. To exercise any of these rights, contact support@betprome.net with your registered mobile number and a description of your request.

betpro me aims to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period and will inform you accordingly. We may need to verify your identity before processing a data rights request.

9. Children's Privacy

betpro me is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from anyone under the age of 18. If we become aware that an account has been created by someone under 18, we will immediately close the account and delete any associated personal data, subject to any legal data retention requirements.

10. Changes to This Policy

betpro me may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• For changes that materially affect how we use your data, betpro me will send a notification via your registered mobile number or email before the changes take effect.
• For minor or administrative changes, updates will be published on this page without advance notification.

We recommend checking this page periodically. Continued use of betpro me following any update to this Privacy Policy constitutes your acceptance of the revised version.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how betpro me handles your personal information, please get in touch:

• Email: support@betprome.net — include "Privacy Request" in the subject line for fastest routing.
• Live Chat: Available 24/7 within your betpro me account — log in and open the support chat from the account menu.
• Response Time: Privacy queries are responded to within 5 business days. Formal data rights requests are processed within 30 days.

For questions about game fairness, responsible gaming tools, or account rules, see the Responsible Gaming page or the Terms and Conditions.